Chapter 9: The Buyer’s Guide To Choosing Accounts Payable Automation Technology
What Role Should I Expect the Solution Provider to Play in Getting Us Fully Functional on the New System?
The level of involvement you can expect from your accounts payable automation partner will vary greatly from provider to provider, as will the fees charged for that support. Beware of vague offers of “implementation services” or “professional services,” as those are often code for expensive hourly consulting. You’ll want to be extremely diligent in clarifying expectations about software setup, staff training, and access to support prior to making your decision.