Wiese USA

Wiese USA, a leading authorized dealer and service provider for industrial equipment based in St. Louis, MO, sought to streamline their extremely decentralized Accounts Payable (AP) processes across their highly distributed network of 60 locations.

Dissatisfied with the costs, risks and slower cycle times of a distributed payables model, Wiese partnered with DataServ to streamline and centralize their AP. Prior to the project, invoices were received at every location and headquarters (sometimes both!) where they were entered into their ERP. Each location utilized one Full-Time Equivalent (FTE) to manage all their Accounts Receivable, Accounts Payable, and Customer Service tasks. It was a lot of work for one person to handle, and often AP tasks were deprioritized in favor of servicing customers in the branch. Natural delays would occur due to misplaced invoices, transporting invoices between coders and approvers in various locations, poor visibility into these liabilities made cash forecasting difficult.

To achieve value early in the project, DataServ applied our unique “Evolution vs Revolution” philosophy to cutover 100% of the invoice volume even before the staff changes were all in place providing Weise with the flexibility they needed to get started on their transformation to a centralized team, new ERP and streamlined processes.

Over a decade of collaboration beginning in 2014, DataServ’s solutions have enabled Wiese to continuously improve their AP process through several IT team changes, business growth and ERP projects. They have successfully shifted their AP team’s focus from “processing” to “optimizing” and enabled the whole organization to focus on what’s most important to them: customer service.